The Spark House Payment Policy
1. Introduction
This Payment Policy outlines the terms and conditions for payments made to The Spark House for our PPC services. By using our services, you agree to adhere to this policy.
2. Payment Methods
We accept the following payment methods:
Credit/Debit Cards: Visa, MasterCard, American Express.
Bank Transfers: Available for enterprise clients (details provided upon request).
3. Billing Cycle
Monthly Billing: Charges are billed on a monthly basis, on the anniversary date of your subscription.
Annual Billing: Option available for clients who prefer yearly payments with a discount.
4. Invoices
Invoices will be generated and sent to your registered email address. You can also access your invoices through your account dashboard on our website.
5. Payment Terms
Due Date: Payments are due upon receipt of the invoice.
Grace Period: A 7-day grace period is allowed for overdue payments.
Late Fees: A late fee of 1.5% of the outstanding balance will be applied for payments not received within the grace period.
6. Account Suspension
If payment is not received within 14 days after the due date, your account may be suspended. Services will be reinstated once the outstanding balance is cleared.
7. Refund Policy
Trial Period: We offer a 14-day free trial for new users. If you cancel within this period, you will not be charged.
Refunds: We do not offer refunds for monthly subscriptions. For annual subscriptions, refunds are available within 30 days of purchase, prorated for the unused portion of the service.
8. Subscription Changes
Upgrades: You can upgrade your subscription at any time. Charges for the upgraded plan will be prorated based on the remaining days in the current billing cycle.
Downgrades: Downgrades will take effect in the next billing cycle.
9. Account Cancellation
Process: To cancel your account, contact our support team at support@thesparkhouse.co.
Notice: A 30-day notice is required for account cancellations.
Outstanding Balances: All outstanding balances must be cleared before cancellation.
10. Disputed Charges
If you believe there is an error in billing, contact us at billing@thesparkhouse.co within 30 days of the invoice date. We will investigate and resolve any issues promptly.
11. Changes to Payment Policy
The Spark House reserves the right to modify this Payment Policy at any time. Changes will be communicated via email and our website. Continued use of our services constitutes acceptance of the revised policy.